Shipping Policy
Please expect 1 - 5 business days for processing. Shipments are not picked up by carriers on Saturdays, Sundays, & National Holidays. Expect transit updates Monday-Friday.
Once your order has been placed, we will send a confirmation email with your order number. When your order has been shipped, you will receive an additional confirmation email with a tracking number. In rare cases, your order could be split into separate boxes. However, you will still receive one order number and one tracking number for your complete order.
Your order might need a signature upon delivery. If there is no one around to receive the package, the courier will leave a delivery attempted card on your door. You can then organize for your order to be re-delivered whenever it suits you. If you choose to have the courier deliver the package without a signature, Hey Joanie no longer liable for your order. Certain exceptions applied*
*Exceptions:
- Your package is sent back to shipper for failure of delivery because of:
- Unable to pick-up/sign the package. You are subject to shipping charges for reshipment.
- Your package arrives in damaged condition.
We will do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your box arrives in damaged, please accept the delivery and contact Hey Joanie Customer Care. We can then get everything sorted for you. If you refuse your order without authorization from us, you will be responsible for all shipping charges.
- In the very rare case that your package loses tracking on the way to its destination for more than 5 days, please contact Hey Joanie.
Taking the safety of our members in mind when incidents such as suspected package theft have happened, we kindly ask our members to file a police report with their local precinct so that their refund or exchange claim can be properly investigated. We regret that we are unable to initiate a refund or exchange before this is complete. Once you submit a police report, a member of our Loss Prevention Team will reach out to them within 48-72 business hours.
**Please be sure to provide all requested information.
Hey Joanie is not responsible for delays in shipping or delivery due to natural or uncontrollable events. Additionally, Hey Joanie is not responsible for delays related to the courier itself (such as customs clearance).
Shipment processing time
When will my order ship?
Orders can take up to 1-5 business days to be processed and shipped.
The shipping estimator provided at checkout is the shipping time only and does not include the order processing time. Weekends and holidays are excluded from processing and shipping, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has shipped. Tracking information for your shipment will be updated and available within 72 business hours.
For delivery throughout the US, we use USPS, UPS, and DHL as our primary couriers. The estimated delivery for metropolitan areas in U.S. is 7-10 business days. Please note that the estimated delivery times are subject to delays and changes.
If you need your item(s) sooner, please select the expedited shipping option. Shipping times may vary, but rest assured that we’re working hard to get you your order taken care of as quickly as possible. All additional shipping costs are nonrefundable.
If you live in a remote area, your parcel may be forwarded to a local courier service. This will appear on your tracking form as a delivery event, and the order should be successfully delivered to you within 24 hours.
Faster shipping methods will not expedite order processing. Once shipped out, the order will be shipped with the desired shipping method.
We do not ship on the weekends or National holidays.